Welcome to Pimlico Flowers. These Terms and Conditions govern your use of our website and the purchase of our products and services for customers seeking online flower delivery in Pimlico and the surrounding areas. Please read these terms carefully before placing an order. By accessing our site and completing a purchase, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.
These Terms and Conditions apply to all orders made for online flower delivery to Pimlico as well as the nearby districts. Throughout these terms, references to "we", "us", or "our" refer to Pimlico Flowers, and references to "you" or "your" refer to the customer using our services.
1. Product Selection: Browse our range of bouquets, arrangements, and gift items on our website. All product descriptions, images, and prices are provided for your consideration. Please note that flower products can be subject to seasonal and availability changes. Should substitutions be necessary, we will use flowers of equal or greater value and closely matching style.
2. Placing an Order: To complete a purchase, select the items and quantity, and proceed to checkout. You will be prompted to enter delivery details, recipient information, and any additional instructions. Always ensure the address and recipient details are complete and accurate to help us deliver on time.
3. Order Confirmation: Once your order is placed, you will receive an order confirmation on the website and via your chosen communication method (excluding email addresses or phone numbers being provided within these terms). Please review your order confirmation carefully and notify us immediately if there are any discrepancies.
4. Amendments: If you need to make changes to your order after confirmation, contact us as soon as possible. We will do our best to accommodate adjustments, though changes made within 24 hours of the delivery date may not always be possible.
1. Accepted Payment Methods: All payments must be made through the secure payment options available at checkout. Accepted methods typically include major credit and debit cards, as well as selected secure third-party payment providers. Full payment is required before processing and dispatching your order.
2. Pricing: Prices displayed are in pounds sterling (£) and include any applicable VAT unless stated otherwise. Delivery charges are itemised separately at checkout and will vary according to the location and the services selected.
3. Payment Security: Our website uses recognised security protocols and encryption to safeguard your payment details during online transactions.
4. Non-Payment: If payment is unsuccessful or reversed, we reserve the right to withhold delivery until full payment is received.
1. Delivery Coverage: Flower delivery is provided across Pimlico and neighbouring areas as specified in our delivery details. Delivery outside of our standard coverage area may result in additional surcharges or may not be available.
2. Delivery Times: We strive to deliver at your requested date and time, however delivery slots are not guaranteed. Unforeseen circumstances, such as adverse weather or supply chain issues, may cause delays. If a delivery is delayed, we will notify you as soon as possible and arrange a suitable alternative if required.
3. Recipient Absence: In the event that no one is available to receive the delivery, we will attempt to leave the flowers in a safe place or with a neighbour and notify you where possible. If this is not feasible, a delivery attempt card will be left with instructions to rearrange delivery (additional charges may apply for redelivery).
4. Delivery Instructions: Please provide clear delivery instructions and any access details for the property where possible. Pimlico Flowers shall not be liable for failed delivery due to insufficient or incorrect information.
1. Cancellation by Customer: If you wish to cancel an order, you must notify us as soon as possible. For standard online flower delivery orders, cancellations must be submitted at least 24 hours prior to the scheduled delivery time to receive a full refund. Cancellations received after this period may not be eligible for a refund, particularly in the case of perishable items already prepared or dispatched.
2. Cancellation by Pimlico Flowers: We reserve the right to cancel orders in the event of unavoidable circumstances (such as unavailability of specific flowers, supply chain disruptions, or events beyond our reasonable control). In such instances, you will be notified as quickly as possible and offered a full refund or the option to rearrange delivery.
3. Refunds: Refunds are processed through the original payment method and may take up to 7 business days depending on your bank. Once processed, you will be notified. Refunds are not available for personalised, bespoke, or perishable goods once delivery has been completed, except in the case of demonstrable fault outlined under our returns policy.
4. Returns Policy: As flowers are perishable, returns are generally not accepted unless the item is faulty, damaged in transit, or not as described. Any issues must be reported to Pimlico Flowers within 24 hours of delivery, providing supporting photographs where requested. We will review each case and offer a replacement, suitable alternative, or refund where appropriate.
1. Limitation of Liability: Pimlico Flowers shall not be liable for minor variations or substitutions in products due to seasonal availability. While we take care to provide accurate descriptions and representations, some products, packaging, or containers may differ from those pictured.
2. Service Interruptions: We will do our utmost to ensure that our service is available at all times. However, we cannot guarantee uninterrupted availability due to scheduled maintenance, third-party failures, or circumstances beyond our control.
3. Force Majeure: We will not be liable for delays, failures in delivery, or other non-performance caused by events such as adverse weather, accidents, strikes, governmental actions, or any circumstances outside of our reasonable control.
4. Indemnity: You agree to indemnify Pimlico Flowers for any claims, losses, or damages (including reasonable legal fees) related to unauthorised use of our website or breaches of these Terms & Conditions.
1. Accuracy of Information: You are responsible for ensuring that all information provided when placing an order is up-to-date and correct, including recipient details and delivery addresses.
2. Use of Service: Our services are for personal, non-commercial use unless we agree otherwise in writing. Any unauthorised reproduction, distribution, or resale of our products is prohibited.
1. Data Handling: Your privacy is important to us. Any personal data submitted as part of the purchase or registration process is processed in accordance with our Privacy Policy. We collect only the information necessary to process and deliver your order, fulfil legal obligations, and improve our services.
2. Security: We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
All content on the Pimlico Flowers website, including images, text, logos, and designs, remains the property of Pimlico Flowers or its licensors. You may not reproduce, duplicate, copy, sell, or exploit any part of the website or its content for commercial purposes without express written consent.
We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon their posting on our website. It is your responsibility to review these terms regularly before placing an order. Continued use of our services after changes are published constitutes acceptance of the modified terms.
These Terms & Conditions and any disputes arising from them are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.
If you have any questions regarding these Terms & Conditions or require further assistance regarding your order, please use the contact form or customer service area provided on our website.
Note: These terms apply specifically to customers ordering for flower delivery in Pimlico and the surrounding areas. By completing your order, you acknowledge and accept these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pimlico, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pimlico.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
