Returns, Refunds & Resolution Policy
Our Commitment to Fresh Flowers in Pimlico
At Pimlico Flowers, we understand how important it is for your flowers to arrive fresh, vibrant, and in perfect condition. As your trusted local florist, we supply the very best blooms for households and businesses throughout Pimlico. Our team stands behind our fresh flowers guarantee, ensuring your complete satisfaction with every order.
Damaged-on-Arrival Policy
In the rare event your flowers arrive damaged, we sincerely apologise for any inconvenience caused. Please check your flower delivery as soon as it arrives. If you notice any damage, wilting, or quality concerns on arrival, let us know within 24 hours. We may ask for a photo to help us assess the issue swiftly, ensuring we can resolve the matter promptly for you.
Freshness Guarantee & Window
We guarantee all our flowers are fresh and in premium condition at time of delivery. Our flowers typically last 5-7 days, provided you follow the care instructions included with your bouquet. If, for any reason, your flowers do not stay fresh within the first 3 days, please reach out to us immediately so we can make it right. Our aim is to ensure every Pimlico customer receives beautiful, lasting arrangements.
Refunds & Replacements
Your satisfaction is at the heart of what we do. If your order arrives damaged or fails to meet our freshness standards within the specified window, you have two options:
- Replacement: We will deliver a fresh replacement arrangement as soon as possible, free of charge.
- Refund: Alternatively, you can opt for a full or partial refund, depending on the nature of the issue.
Refunds are processed once the issue is verified and usually returned to your original payment method within a few business days. Please note that we may request photos or the return of the original flowers to ensure quality control and continually improve our service.
How to Make a Complaint
We hope you never need to, but if you have a complaint about our flowers or service, our team wants to resolve it quickly and fairly. To file a complaint, please contact us with your order details and a description of your concern. We will investigate your case, typically responding within 24 hours to outline next steps or solutions.
Your feedback is invaluable to us, and we appreciate your input in helping us maintain and improve our award-winning standards as the local Pimlico florist households and businesses trust.
Trusted Local Florist Guarantee
Pimlico Flowers is proud to serve our neighbours with care, reliability, and attention to detail. Our satisfaction and freshness guarantee stands for every order placed. Thank you for choosing Pimlico Flowers, where quality and customer happiness are always in full bloom.
